Frequently Asked Questions

I forgot my password, what should I do?
You can retrieve your password on our password recovery page.
What should I do if I have questions about products or my order?
Click HERE to send a message to one of our Customer Service representatives.
Do you carry green or eco-friendly products?
We take our responsibility to the environment and fair business practices very seriously. We offer a selection of organic and eco-friendly products, and wherever possible feature brands like American Apparel, where products are made under fair labor conditions, in the US.
How do I know if I'm ordering the right size?
Please click the Size Chart icon next to the size selection option on any product page.
Do you offer discounts on quantity orders?
Yes, we offer discounts for large orders of any of the items on our site. Just contact one of our representatives for a quote at sales@propellshops.com.
What form of payment do you accept?
We accept all major credit cards: Visa, Mastercard, American Express, and Discover. We also accept the Military Star card for MadeToOrderMilitary.com purchases made by AAFES members.
Will I be charged sales tax on my order?
All orders that are shipped to California, Connecticut, Florida or Ohio are charged the appropriate sales tax. This policy is subject to change according to changes in state laws.
What are your shipping & handling rates?
We offer competitive shipping rates based on the number of items purchased and the combined weight of the shipment. During the checkout process, you will be given the option of different shipping methods and prices.
When will my order arrive?

Items generally ship within 5 business days of ordering. The following shipping options are offered to shoppers upon checkout in a PropellStore:

  • Overnight Shipment: 1 business day
  • Two Day Shipment: 2 business days
  • Ground Shipment: 2-5 business days (typical)
  • USPS Shipment: 2-8 business days (typical)

International shipping options are:

  • UPS Worldwide Expedited: 2-5 business days
  • USPS Priority Mail International: 6-10 business days
  • UPS Canada Standard: 2-5 business days (typical)*

* Note UPS will not commit to shipping times for Ground or Canada Standard options

We also ship to APOs and FPOs.

Do you offer a guarantee on purchases?
We offer a 100% satisfaction guarantee. While we believe you will be very happy with your purchase, if there's ever a problem, just let us know and we'll make it right – either with a replacement item, a refund or a credit for a future purchase. Contact Customer Service (support@propellshops.com) and we'll take good care of you.